FAQ

How can I contact customer support?

You can contact us by email at service@noventraxi.com.

How long does order processing take?

Orders are usually processed within 1-3 business days after payment has been confirmed.

How can I track my order?

When your order ships, tracking information will be sent by email if tracking is available for your shipment.

Can I change or cancel my order?

Please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to assist you.

What payment methods do you accept?

Available payment methods are displayed at checkout.

What should I do if my item arrives damaged or incorrect?

Please contact us with your order number and clear photos of the item and packaging. We will review the issue and help with the next steps.